Frequently Asked Questions

Where do I get a claim number?

Claim numbers are normally issued by your insurance company at the time you report your accident. Contact your insurance provider to retrieve your claim number.

Can you match the paint color of my vehicle?

Yes, we will take the steps necessary to ensure your satisfaction with the paint match. Proper paint-matching techniques require a high level of skill and a great deal of patience. Today’s modern factory finishes incorporate multiple layers of highly specialized paints. We have the finest paint system available and constantly upgrade our technology and equipment to ensure that each vehicle’s paint matches. All of our technicians are trained and certified by DuPont. We take special pride in our ability to match factory finishes as the final step in the restoration process.

How long will it take to repair my vehicle?

Because each situation is different, there is no standard time period necessary to make repairs. The length of time is dependent on the extent of the damage the vehicle has sustained, availability of parts, and your insurance adjustor’s timeliness. When the written estimate is prepared we will provide you with an estimated time of completion. If additional damage is found after tear down, the estimator will contact you immediately to advise of any additional repair time.

Is there a warranty on the repairs to my vehicle?

We offer a lifetime warranty on our workmanship for as long as you own the vehicle.

Do you assist with rental car services?

Yes. We have a partnership with Enterprise and can help you make the necessary arrangements. They will meet you at our shop. Check your insurance policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.

How will I know when my vehicle is done?

We will keep you informed as repairs progress, and will call you in advance to let you know when the vehicle repairs will be complete. Feel free to call or email us during the repair process if you have any questions or concerns.

Can I get other work done on my car while it is in the body shop?

Yes. Just let us know what other work you would like done so that we can make the necessary arrangements. Additional repairs may not be covered by your insurance company.

What if my car is a total loss?

If the damage to your car is greater than your car’s worth, your insurance company will determine an acceptable settlement.

 

 

RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 30 DAYS

DO:
– Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge.
– Always use clean fresh water.
– Wash your vehicle in the shade

DON’T:
– Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface.
– Do not “dry wipe” your vehicle. Dry wiping can scratch the finish.
– Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days.
– Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface.
– Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish.
– Do not scrape ice or snow from the newly painted surface.

RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 90 DAYS

DON’T:
– Do not wax or polish the vehicle. This will allow the finish to dry and harden completely.